Don't Let Cracked Windshield Turn Into Expensive Repair

You’re driving behind a gravel truck and suddenly hear the startling crack of stone on glass. A quarter-sized fracture appears in your lower right windshield.

What now?

“A broken windshield isn’t something you should put off fixing,” said Melina Metzger, public relations manager for Safelite AutoGlass. “Windshields are a major part of a vehicle’s structural integrity, and damaged glass reduces your visibility.”

Just like a punctured tire, a windshield can sometimes be repaired instead of replaced. The type, size, depth and location of the damage all determine what service is required.

The fix or replace decision involves several key factors, Metzger said. Are there less than three chips? Is the edge of the windshield unharmed? Is the damaged area smaller than a dollar bill? Is the damaged area out of the driver’s line of sight?

Ignoring a chipped or cracked windshield only creates more problems. Moisture, dirt and insects could contaminate the exposed area, ruining a once repairable windshield.

“Small windshield chips can turn into large cracks,” Metzger said. “The damage could grow to require a full windshield replacement, which is likely more expensive than a repair.”

Metzger offered the following insight about windshields and choosing an expert for repair or replacement:

• Cold weather can expand cracks and lead to full windshield replacement. Even a small chip can reduce the structural integrity of the windshield.
• Improper fitting and cheap materials can cause the windshield to fail during a rollover accident. All debris and previous molding must be cut from the windshield frames to provide a snug fit.
• Check with your insurance company for no-cost repair. Because it's quick and relatively inexpensive, insurance companies often waive the deductible for windshield repair.
• A damaged windshield can reduce visibility, contribute to accidents and increase severity of injuries. In case of an accident, a structurally sound windshield enables the passenger airbag to function properly and minimizes roof collapse.
• Ask about a warranty, and if their methods pass state vehicle inspections. If you lease your vehicle, ask if their repair/replacement work meets lease return standards.